Privacy Policy
1. Introduction
Hawkesbury Motorcycles Holdings Pty Ltd T/AS Hawkesbury Motorcycles ABN 16 685 196 776 ("Hawkesbury Motorcycles", "we", "us", or "our") respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with Hawkesbury Motorcycles, including when you visit our website or do business with us. This policy applies to the website: https://www.hawkesbury.motorcycles
Hawkesbury Motorcycles also complies with electronic communications and marketing obligations regulated by the Australian Communications and Media Authority (ACMA), including the Spam Act 2003. Oversight of privacy legislation in Australia is provided by the Office of the Australian Information Commissioner (OAIC). By using our website or providing personal information to us, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.
2. Personal Information We Collect
The types of personal information we collect depend on how you interact with Hawkesbury Motorcycles.
Contact and Identification Information
We may collect:
name
residential or mailing address
phone number
email address
Customer and Vehicle Information
Where relevant to a purchase, enquiry or service, we may collect:
motorcycle interests
vehicle or motorcycle registration number
purchase history
service history
warranty information
Test Ride Verification Information
Where you participate in a test ride or dealership transaction, we may collect identification information for safety, compliance and insurance purposes, including:
driver's licence number
licence issuing state
licence expiry date
licence address
residential address
motorcycle or vehicle registration number
This information is collected only for legitimate business purposes, including rider verification, insurance requirements and operational risk management.
Website Interaction Information
When visiting our website, we may automatically collect technical information such as:
IP address
device and browser information
pages visited
time spent on the website
referring website or search engine
approximate geographic location derived from IP address
3. How We Collect Personal Information
Personal information may be collected in several ways, including:
directly from you through enquiries or forms
when you purchase or service a motorcycle
when booking a service or test ride
when contacting us by phone or email
through interactions with our website
through social media interactions
via authorised third parties such as finance providers or insurers
Information may be collected in person, by telephone, electronically, or through digital marketing interactions.
4. Cookies, Pixels and Tracking Technologies
Our website uses cookies and related tracking technologies to improve website functionality and marketing effectiveness.
These technologies may include:
cookies
tracking pixels
web beacons
remarketing tags
analytics scripts
These may be provided by digital marketing partners, including:
Google
Meta platforms, including Facebook and Instagram
X (formerly Twitter)
website analytics providers
These technologies allow Hawkesbury Motorcycles to:
understand how visitors use our website
improve website performance and usability
measure advertising campaign effectiveness
display relevant advertisements to previous visitors
For example, if you view a specific motorcycle model on our website, remarketing technologies may allow advertisements for that model to appear later on social media or other websites.
These tools typically do not identify you personally unless you voluntarily provide personal information.
Further information about tracking technologies can be found in our Cookie Policy.
5. How We Use Personal Information
We collect and use personal information to operate our business and provide products and services.
This may include:
responding to enquiries
arranging test rides
processing motorcycle purchases
arranging servicing and parts supply
managing warranty claims
assisting with finance or insurance applications
improving our website and services
marketing motorcycles, parts or services
Electronic marketing communications are sent in accordance with the Spam Act 2003 and ACMA regulations, and will always include an unsubscribe option.
6. Disclosure of Personal Information
Hawkesbury Motorcycles does not sell personal information.
However, we may disclose information where necessary to:
motorcycle manufacturers and distributors
finance and insurance providers
warranty service providers
freight and logistics companies
IT and website service providers
marketing and analytics providers
professional advisers such as accountants or lawyers
We may also disclose personal information where required by law or by a lawful request from government or regulatory authorities.
7. Storage and Security
Personal information may be stored electronically or in physical records.
We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
access controls
secure hosting environments
network security protections
staff confidentiality obligations
While reasonable safeguards are used, no internet system can be guaranteed to be completely secure.
8. Access and Correction
You may request access to personal information we hold about you.
If you believe information we hold is incorrect or outdated, you may request that it be corrected.
Requests should be directed to the Hawkesbury Motorcycles Privacy Officer.
We will respond within a reasonable timeframe.
9. Retention of Personal Information
Personal information is retained only as long as required for business operations, legal obligations and dispute resolution.
Where personal information is no longer required, we take reasonable steps to securely destroy or de‑identify the information.
10. Privacy Complaints
If you believe Hawkesbury Motorcycles has breached the Privacy Act or mishandled your personal information, you may submit a written complaint.
We will investigate the complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au
11. Privacy Officer
Privacy Officer: Hawkesbury Motorcycles
Website: https://www.hawkesbury.motorcycles
12. Changes to this Policy
Hawkesbury Motorcycles may update this Privacy Policy from time to time to reflect changes in legislation, technology or business practices.
The most current version will always be available on our website.